During normal use, 10%-15% of litter enters the waste box; over time, this may increase by about 10%. If it exceeds this:
1. Was all litter in the waste box emptied before use?
2. Ensure the machine is on a level surface. Is the floor horizontal?
3. Is there any mat or similar object under the machine affecting its level?
* Please fill in the form.
Our service hours are: Monday to Friday, 9:00–18:00.
Please wait patiently for our staff’s reply.